Legal

Privacy Policy

Last updated: June 6, 2026

DLD Home Improvements ("DLD Home Improvements," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect when you visit our website at dldhomeimprovements.com, request a quote, or use our contracting and property services, how we use and protect that information, who we share it with, and the rights and choices available to you.

This Policy applies to information collected through our website, by phone, by email, by text message, through online forms, and in the course of providing services at your property. By using our website or providing information to us, you agree to the practices described in this Policy. If you do not agree, please do not use our website or submit information to us.

1. Who We Are

DLD Home Improvements is a licensed and insured general contractor owned and operated by Demetrius Lewis Drew Sr. We provide commercial and residential general contracting, exterior services, property maintenance, and seasonal services across Connecticut, Springfield Massachusetts, and Albany New York.

For the purposes of this Policy, DLD Home Improvements is the party responsible for deciding how and why your personal information is processed.

Contact details for privacy matters:

Business: DLD Home Improvements
Owner: Demetrius Lewis Drew Sr.
Phone: 959-759-0391
Email: info@dldhomeimprovements.com
Service area: Connecticut, Springfield MA, and Albany NY

2. Information We Collect

We collect information in three ways: information you give us directly, information collected automatically when you use our website, and information we receive from third parties.

2.1 Information You Provide Directly

When you contact us, request an estimate, schedule work, or communicate with us, we may collect:

Identity and contact information: your name, business name, phone number, email address, and mailing or billing address.
Property information: the address of the property where work is requested, property access details, and descriptions of the site or building.
Project information: the type of work you are requesting, project scope, measurements, photos you send us, timelines, and budget range.
Payment and billing information: billing address, payment method details, and invoice records. Card payments are processed by third-party payment processors; we do not store full card numbers on our own systems.
Communications: the content of emails, text messages, voicemails, contact form submissions, and notes from phone calls or in-person meetings.
Marketing preferences: your choices about receiving emails, texts, or other communications from us.

2.2 Information Collected Automatically

When you visit our website, we and our service providers may automatically collect:

Device and connection data: IP address, browser type and version, operating system, device type, and screen settings.
Usage data: pages viewed, links clicked, time spent on pages, the page that referred you to us, and the dates and times of your visits.
Approximate location: a general geographic location derived from your IP address, which helps us confirm we serve your area.
Cookie and tracking data: information gathered through cookies, pixels, and similar technologies, as described in Section 6.

2.3 Information From Third Parties

We may receive limited information about you from:

Review and listing platforms such as Google, where you may leave a review or contact us through a listing.
Referral sources, such as property managers, real estate professionals, or past customers who refer you to us.
Analytics and advertising providers that help us understand website traffic and measure the performance of any advertising.

3. How We Use Your Information

We use the information we collect for the following purposes:

To respond to inquiries and provide quotes, estimates, and consultations.
To schedule, plan, and perform services at your property, including coordinating crews, subcontractors, materials, and equipment.
To communicate with you about a project, including scheduling, progress updates, change orders, follow-ups, invoices, and warranty matters.
To process payments and maintain billing and accounting records.
To improve our website and services, including understanding which pages and services are most useful to visitors.
To send marketing communications, such as seasonal reminders or service offers, where you have agreed to receive them or where permitted by law.
To maintain safety and security, protect against fraud, and secure our website and systems.
To comply with legal, tax, insurance, licensing, and regulatory obligations, including maintaining records required for our contractor licensing and insurance.
To establish, exercise, or defend legal claims where necessary.

We do not sell your personal information, and we do not share it with third parties for their own independent marketing purposes.

4. Legal Bases for Processing

Where required by applicable law, we rely on one or more of the following legal bases to process your personal information:

Performance of a contract: to provide the services you request or to take steps before entering into a contract.
Legitimate interests: to operate, improve, and promote our business in ways that do not override your rights, such as responding to inquiries and securing our website.
Consent: where you have given consent, such as for certain marketing communications or non-essential cookies. You may withdraw consent at any time.
Legal obligation: to comply with laws, regulations, tax requirements, and lawful requests.

5. How We Share Your Information

We share personal information only as needed to operate our business and as described below. We do not sell your information.

5.1 Service Providers

We share information with trusted companies that perform services on our behalf, such as:

Website hosting and maintenance providers
Analytics providers (for example, Google Analytics)
Email, scheduling, and customer management tools
Payment processors
Marketing and communication platforms

These providers may use your information only to perform work for us and are expected to protect it.

5.2 Subcontractors and Crew

We share the information needed to complete your project with the crew members and subcontractors assigned to it, limited to what they reasonably need to perform the work, such as your name, property address, and project details.

5.3 Legal and Safety Disclosures

We may disclose information when we believe in good faith that it is necessary to:

Comply with a law, regulation, court order, subpoena, or lawful government request
Enforce our agreements, including investigating potential violations
Protect the rights, property, or safety of DLD Home Improvements, our customers, our workers, or the public
Support our insurance, licensing, or legal obligations

5.4 Business Transfers

If DLD Home Improvements is involved in a merger, acquisition, financing, sale of assets, or similar transaction, your information may be transferred as part of that transaction. We will take reasonable steps to ensure it remains protected.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to function properly, remember your preferences, and understand how visitors use the site.

Essential cookies are necessary for the website to operate.
Analytics cookies help us measure traffic and improve the site, including through services such as Google Analytics, which set their own cookies.
Preference cookies remember choices you make to improve your experience.

You can control or disable cookies through your browser settings, and most browsers let you delete existing cookies or block new ones. If you disable certain cookies, some parts of the website may not work as intended. Where required by law, we will request your consent before placing non-essential cookies.

Some browsers offer a "Do Not Track" signal. Because there is no common industry standard for responding to these signals, our website does not currently respond to them.

7. Data Retention

We keep your personal information only as long as needed for the purposes described in this Policy, including:

For the duration of any active project and the related warranty period
As long as needed to maintain business, accounting, and tax records
As required by contractor licensing, insurance, and other legal obligations
As needed to establish or defend legal claims

When information is no longer needed, we will take reasonable steps to delete it or remove identifying details.

8. Data Security

We use reasonable physical, technical, and administrative safeguards designed to protect your personal information against loss, theft, misuse, and unauthorized access or disclosure. These measures include limiting access to information, using secure providers, and maintaining appropriate business practices.

No website or method of transmitting or storing information is completely secure. While we work to protect your information, we cannot guarantee absolute security. You share information with us at your own risk, and you are responsible for keeping any account or communication credentials confidential.

9. Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information:

Access: request a copy of the personal information we hold about you.
Correction: ask us to correct information that is inaccurate or incomplete.
Deletion: ask us to delete your personal information, subject to legal and record-keeping requirements.
Opt out of marketing: unsubscribe from marketing emails using the link in those emails, or contact us directly. We may still send you non-marketing messages about active projects.
Restrict or object: in some cases, ask us to limit or stop certain processing.
Withdraw consent: where we rely on consent, withdraw it at any time without affecting prior processing.

To exercise any of these rights, contact us using the details in Section 13. We may need to verify your identity before responding. We will respond within the time required by applicable law and will not discriminate against you for exercising your rights.

State Privacy Rights

Residents of certain states, including Connecticut, may have additional rights under state privacy laws, such as the right to confirm whether we process their personal data, the right to access and delete it, and the right to opt out of certain processing. To make a state privacy request, contact us using the details below. If we deny a request, you may have the right to appeal by replying to our decision.

10. Third-Party Links and Services

Our website may contain links to third-party websites and services, such as review platforms, suppliers, or partner businesses. We do not control these sites and are not responsible for their content, security, or privacy practices. This Policy applies only to our website. We encourage you to review the privacy policies of any third-party site you visit.

11. Children's Privacy

Our website and services are intended for adults and for individuals authorized to request contracting services for a property. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will take reasonable steps to delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will revise the "Last updated" date at the top of this Policy. Significant changes may be highlighted on this page. Your continued use of our website after changes are posted means you accept the updated Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

DLD Home Improvements Owner: Demetrius Lewis Drew Sr. Phone: 959-759-0391 Email: info@dldhomeimprovements.com Service area: Connecticut, Springfield MA, and Albany NY